- 1. Create a new root cause
- 2. Overview the list of root causes
- 3. Modify the root cause
- 4. Manage loss types associated to root causes
- 5. Manage improvement methods associated to a root cause
- 6. Manage improvement tools associated to a root cause
- 7. Manage KPI associated to root causes
Loss causes
1. Create a new root cause
New root causes can be created and described within the "New cause" pop-up, defining their approach type (systemic/focused).
![](http://quality.app.exagogica.com/docs/features/c771e48b-5215-4f0a-bdd2-fc479706b580.png)
Click on the Loss causes widget to proceed to the main page.
![](http://quality.app.exagogica.com/docs/features/a63bf669-cd5c-472e-8017-3c7cf884a90f.png)
On the main page, click on the button "New cause" to open the pop-up.
![](http://quality.app.exagogica.com/docs/features/5e5f84a1-d90f-44d1-8022-9478a25965f6.png)
In the pop-up, fill in all mandatory fields with the desired data and click on the button "Save".
![](http://quality.app.exagogica.com/docs/features/56098a9a-10cc-46d0-a442-a29127610ec8.png)
In the notification pop-up, click on the button "Yes" to insert a new loss cause.
![](http://quality.app.exagogica.com/docs/features/d72016fd-354e-45b7-9d8f-d0b322885bf2.png)
A new loss cause will appear on the main page (scroll down to the page to see a newly created root cause).
Loss causes
2. Overview the list of root causes
All root causes can be viewed in the main page table together with the detailed information containing: their loss types associated, their approach, their improvement methods and tools. Moreover, the data can be filtered.
![](http://quality.app.exagogica.com/docs/features/8768e818-a76a-4b29-b471-f0917ff4974b.png)
Click on the Loss causes widget to proceed to the main page.
![](http://quality.app.exagogica.com/docs/features/a49bacbf-0394-455a-ab30-342e6c904252.png)
The main page shows the list of root causes with detailed information containing: their loss types associated, their approach, their improvement methods, tools and KPIs.
![](http://quality.app.exagogica.com/docs/features/aab108ec-6d77-4d32-ad13-515bd791bde6.png)
Root causes can be ordered. Click on the header column named "Root cause name" to order root causes by their names.
![](http://quality.app.exagogica.com/docs/features/d309b4b0-479e-4576-99d1-16b41784bf1c.png)
The main table will order the root causes by their names.
![](http://quality.app.exagogica.com/docs/features/30c2b230-15e0-4b7f-a3f0-cdd9de3539f6.png)
Root causes can be filtered. Fill in the "Root cause name" filter with a desired root cause name. Click on the button "Apply".
![](http://quality.app.exagogica.com/docs/features/5d7babb9-5659-44a3-aaec-7f59e3dd375a.png)
A list of root causes with the corresponding data will appear in the table.
Loss causes
3. Modify the root cause
Root causes can be modified or deleted if necessary.
![](http://quality.app.exagogica.com/docs/features/1ac4df0a-d10b-4aa7-a7f0-0e13f55d433d.png)
Click on the Loss causes widget to proceed to the main page.
![](http://quality.app.exagogica.com/docs/features/f7618659-9fb1-497d-9250-8c09bd27055a.png)
Click on details (lens icon) on the desired loss type to proceed to the detail page.
![](http://quality.app.exagogica.com/docs/features/66c83661-8ebe-4c4f-84ae-499d36a67f69.png)
In the tab Details, fill in all mandatory fields with the desired data. Click on the button "Save".
![](http://quality.app.exagogica.com/docs/features/5ddfd939-4a65-4f74-9c4c-4ce5ad7f4ff5.png)
The notification pop-up appears. Click on the button "Yes" to save changes.
![](http://quality.app.exagogica.com/docs/features/e73833fb-4e38-4dba-a970-814f463a8a15.png)
A root cause with new data will be saved.
![](http://quality.app.exagogica.com/docs/features/22758df2-66c2-4f75-a26d-c36580d6011c.png)
A root cause can be deleted. Scroll to the page and click on the delete button (trash icon) to remove the desired root cause.
![](http://quality.app.exagogica.com/docs/features/638c95e5-263d-4664-a924-c6c9d9ee5e28.png)
The notification pop-up appears. Click on the button "Yes" to delete the root cause.
![](http://quality.app.exagogica.com/docs/features/eb6c6b76-81e0-4e53-b179-67ba72514d2d.png)
The root cause will disappear from the main table.
Loss causes
4. Manage loss types associated to root causes
Loss types associated with a root cause can be managed in the way one needs to shift a certain number of loss types to another root cause. Moreover, this can be done in a massive way with the "Change root cause" pop-up.
![](http://quality.app.exagogica.com/docs/features/d22b5f99-55c4-48ee-b7c3-aa045b3a37f8.png)
Click on the Loss causes widget to proceed to the main page.
![](http://quality.app.exagogica.com/docs/features/9ce15857-f74f-4db8-88cc-f9bd3e39f9b5.png)
Click on details (lens icon) on the desired loss cause to proceed to the detail page.
![](http://quality.app.exagogica.com/docs/features/d1dc6d20-2ee1-4b68-97d4-30ffb716c2bf.png)
Select the tab "Loss types".
![](http://quality.app.exagogica.com/docs/features/d6938327-f1f2-4c69-82cb-0e866846dde7.png)
Click on the button "Change root cause" to open the pop-up.
![](http://quality.app.exagogica.com/docs/features/0abe0f93-5660-4fac-a076-8fd7bdf24c89.png)
To move all loss types contained of the selected root cause to another root cause click on the select to open a drop-down menu and select the desired root cause. Click on the button "Save".
![](http://quality.app.exagogica.com/docs/features/15cd6d53-1131-4329-9020-b2ce9dfba4a2.png)
The notification pop-up appears. Click on the button "Yes" to move all losses to selected loss type.
![](http://quality.app.exagogica.com/docs/features/97ac8b64-57a5-4fe5-a261-95027409c0c8.png)
All loss types will disappear from the tab table.
Loss causes
5. Manage improvement methods associated to a root cause
Improvement methods associated with a root cause can be managed in the way one needs to add a new method or remove an existing one.
![](http://quality.app.exagogica.com/docs/features/de8939ad-4875-43e7-ba20-1d14e91424bf.png)
Click on the Loss causes widget to proceed to the main page.
![](http://quality.app.exagogica.com/docs/features/71944135-6ace-4ccb-bfa5-916997ee6e35.png)
Click on details (lens icon) on the desired loss cause to proceed to the detail page.
![](http://quality.app.exagogica.com/docs/features/464fd317-6734-4cb2-9111-81a392d793b6.png)
Select the tab "Methods".
![](http://quality.app.exagogica.com/docs/features/f4e20543-62d9-42f4-bcbe-b3418aa25ac8.png)
Click on the button "Add method" to open the pop-up.
![](http://quality.app.exagogica.com/docs/features/86f182f0-d3fe-4d15-9b4c-4529481c2922.png)
In the pop-up, click on the select to open a drop-down menu and select the desired method. Click on the button "Save".
![](http://quality.app.exagogica.com/docs/features/a70601ca-40c5-4437-915a-379026091990.png)
A newly added method will appear in the tab table.
![](http://quality.app.exagogica.com/docs/features/275cbe64-3072-49de-98fd-3a7f52ce3312.png)
A method can be deleted. Click on the delete button (trash icon) to remove the desired method from root cause.
![](http://quality.app.exagogica.com/docs/features/0bda9796-2e4c-4384-a937-fbd4daffe672.png)
The notification pop-up appears. Click on the button "Yes" to delete the method.
![](http://quality.app.exagogica.com/docs/features/d1aececd-2980-479d-949c-4a97fd9c11d4.png)
The method will disappear from the tab table.
Loss causes
6. Manage improvement tools associated to a root cause
Improvement tools associated with a root cause can be managed in the way one needs to add a new tool or remove an existing one.
![](http://quality.app.exagogica.com/docs/features/282c25d6-a3f0-4df1-825c-485296ec0a73.png)
Click on the Loss causes widget to proceed to the main page.
![](http://quality.app.exagogica.com/docs/features/04651d2a-fdf3-469b-ae27-18a627d2274d.png)
Click on details (lens icon) on the desired loss cause to proceed to the detail page.
![](http://quality.app.exagogica.com/docs/features/6a8a24b9-40cf-408e-8d7c-9e503bf753bc.png)
Select the tab "Tools".
![](http://quality.app.exagogica.com/docs/features/52abd3cf-bb87-4028-acfe-695e845c8824.png)
Click on the button "Add tool" to open the pop-up.
![](http://quality.app.exagogica.com/docs/features/588231c5-891a-4d0d-8ece-fefc061f8dac.png)
In the pop-up, click on the select to open a drop-down menu and select the desired tool. Click on the button "Save".
![](http://quality.app.exagogica.com/docs/features/71ad5fb1-e3b0-45a3-9a7d-4f3899d17920.png)
A newly added tool will appear in the tab table.
![](http://quality.app.exagogica.com/docs/features/53ef24a5-13c7-450d-8eb7-45385d343b17.png)
A tool can be removed from loss cause. Click on the delete button (trash icon) to remove the desired tool.
![](http://quality.app.exagogica.com/docs/features/5a7e91fc-2635-4ba9-8daf-e0009df8678b.png)
The notification pop-up appears. Click on the button "Yes" to remove the tool.
![](http://quality.app.exagogica.com/docs/features/33d253bf-5991-461e-b7ce-255a4f164419.png)
The tool will disappear from the tab table.
Loss causes
7. Manage KPI associated to root causes
KPI associated with a root cause can be managed in the way one needs to add a new KPI or remove an existing one.
![](http://quality.app.exagogica.com/docs/features/3c5674f2-671f-4eaa-9b87-8c31ee8db71c.png)
Click on the Loss causes widget to proceed to the main page.
![](http://quality.app.exagogica.com/docs/features/88f6179f-fe02-4ceb-9317-977be127b0e0.png)
Click on details (lens icon) on the desired loss cause to proceed to the detail page.
![](http://quality.app.exagogica.com/docs/features/8c57b589-f00d-4ecc-a4f0-a50e47a46339.png)
Select the tab "KPI".
![](http://quality.app.exagogica.com/docs/features/a1d92854-8b04-443e-a75b-73633711b409.png)
To add a new KPI click on the button "Add KPI" to open a pop-up.
![](http://quality.app.exagogica.com/docs/features/9cbdbedd-9843-4fb6-a014-60657d4e80f4.png)
Click on the pop-up select to open a drop-down menu. Select the desired KPI and click on the button "Save".
![](http://quality.app.exagogica.com/docs/features/14e11de4-b8e9-4d0a-bff3-fb4fdddc5821.png)
The notification pop-up appears. Click on the button "Yes" to add the following KPI to this root cause.
![](http://quality.app.exagogica.com/docs/features/e90fa0d1-0a62-4f80-a788-933165b94ef2.png)
A KPI will appear in the tab table.
![](http://quality.app.exagogica.com/docs/features/94f6cf62-11ec-4266-a49a-612db8924f1c.png)
A KPI can be deleted. Scroll to the page and click on the delete button (trash icon) to remove the desired KPI.
![](http://quality.app.exagogica.com/docs/features/8469a222-4500-439d-8edd-8bb8ff8792bc.png)
The notification pop-up appears. Click on the button "Yes" to remove the KPI from the root cause.
![](http://quality.app.exagogica.com/docs/features/e484995f-d34b-44c4-b779-505da9730d98.png)
A KPI will disappear from the tab table.